Website Privacy Policy 

(Updated 28/03/2026)

 

1. Collection of Personal Information

We may collect personal information when you:

• Submit an enquiry or contact form
• Contact us via email or phone
• Book or enquire about appointments (including telehealth)
• Use this website

The personal information collected may include:

• Name
• Email address
• Phone number
• Any information you choose to include in your message

This website is not intended to collect sensitive health information. Any personal information provided via this website is voluntary.

 

2. Use of Personal Information

We collect personal information for the purpose of:

• Responding to enquiries
• Providing information about psychological services
• Managing appointments and communications (including telehealth services)
• Processing Medicare-related enquiries where relevant
• Improving the functionality and content of this website

We do not use personal information for marketing purposes unless you have provided explicit consent.

 

3. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information submitted via this website may be stored electronically and accessed only by authorised persons.

While we take reasonable precautions, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

 

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information.

Personal information may only be disclosed:

• Where required or authorised by law (e.g., under the Privacy Act 1988)
• To prevent a serious threat to life, health, or safety
• Where otherwise permitted under Australian privacy laws

 

5. Cookies and Website Analytics

This website may use cookies and third-party analytics tools such as Google Analytics to collect non-identifying information about how visitors use the site.

This may include:

• Pages visited
• Time spent on the site
• General location data (non-identifiable)

This information helps improve website performance and user experience.

You can adjust your browser settings to refuse cookies if you prefer.

 

6. Telehealth and Online Communication

If you engage in telehealth services, additional privacy considerations apply. While secure platforms are used where possible, no online communication is completely risk-free.

By engaging in telehealth, you acknowledge and accept these inherent risks.

 

7. Access and Correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated.

Requests will be handled in accordance with legal and professional obligations.

 

8. Third-Party Links

This website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

 

9. Contact

If you have any questions or concerns about this Privacy Policy, please contact:

Email: info@nbaticapsychology.com